Privacy Policy

Effective Date: 5/20/2026

1. Introduction

Casino Fandango and its affiliates (“Fandango”, “we”, “our”, or “us”) respect your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with us, whether:

• On our website(s)
• Through mobile applications
• At our casino or property in Carson City, Nevada
• Through marketing programs, promotions, or events
• Through our loyalty or player rewards programs
• Through any other interactions (collectively, “Services”)

This Privacy Policy reflects standard practices for gaming and hospitality operators and aligns with industry frameworks used by comparable resort properties.

2. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

• Name, address, phone number, email address
• Date of birth
• Government-issued identification

B. Financial Information

• Payment card details
• Bank account information
• Credit and transaction history

C. Gaming & Loyalty Information

• Player’s club activity
• Gaming history and preferences
• Promotional participation

D. Commercial Information

• Purchases and transactions
• Reservations and visit history
• Guest preferences

E. Internet & Device Data

• IP address
• Browser and device type
• Website interactions
• Mobile device identifiers and advertising IDs
• App usage data, including features used and session activity

F. Location Data

• General geolocation from devices or systems
• Precise location data when enabled through mobile applications

G. Surveillance Data

• Video recordings from security systems and, where applicable, the use of biometric or facial recognition technologies for security and compliance purposes

H. Sensitive Information

• Social Security number (when required for tax or regulatory purposes)

3. How We Collect Information

Directly from You

• Registrations, reservations, and transactions
• Loyalty program enrollment
• Credit applications
• Communications with us

Automatically

• Cookies and tracking technologies
• Website analytics tools
• On-property systems and surveillance
• Mobile applications, including app analytics, device information, and interactions with features you enable, such as push notifications

From Third Parties

• Payment processors
• Marketing and booking partners
• Identity verification providers

4. How We Use Your Information

We use your information to:

• Provide and manage casino, hospitality, and entertainment services
• Process transactions and extend credit
• Administer loyalty and promotional programs
• Personalize experiences and offers
• Conduct marketing and advertising
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations
• Enable mobile application functionality, including account access, rewards tracking, location-based offers, and push notifications

5. How We Share Your Information

We may share your information with:

Service Providers

Supporting services such as:

• Payment processing
• IT systems
• Marketing and analytics

Affiliates and Partners

• Related entities
• Business, promotional, or event partners

Regulatory Authorities

• Gaming regulators
• Law enforcement
• Tax authorities

Business Transfers

• In connection with mergers, acquisitions, or asset sales

We do not sell personal information for monetary consideration.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze usage patterns
• Deliver relevant advertising

You can manage cookies through your browser settings.

7. Mobile Applications and App Permissions

Casino Fandango and its affiliates may offer mobile applications, including applications related to player rewards, promotions, mobile gaming or guest services.

When you use our mobile applications, we may collect additional information through your device, including:

• Device identifiers and mobile advertising IDs
• App usage activity and interactions
• Location data (if enabled through your device settings)
• Push notifications (if enabled through your device settings)

Certain features of the application may request permission to access:

• Location services
• Notifications
• Camera or other device features (if applicable)

You can control these permissions through your device settings at any time. You may also disable certain app features by adjusting your device settings.

We use this information to:

• Provide and improve app functionality
• Deliver personalized offers and rewards
• Communicate with you through push notifications
• Enhance your overall guest experience

Use of mobile applications may also be subject to third-party platform providers such as Apple App Store and Google Play, whose privacy practices are governed by their own policies. Third-party platform providers are not responsible for the privacy practices or functionality of the application.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

• Secure systems and access controls
• Monitoring and threat detection measures
• Employee training and access limitations

We regularly review and enhance our security practices in response to evolving risks and industry standards. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If a data security incident occurs, we will respond in accordance with applicable laws and regulations, including providing notifications where required.

9. Data Retention

We retain personal information:

• As necessary for business purposes
• As required by gaming, tax, and regulatory laws

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request deletion (subject to legal requirements)
• Correct inaccurate information
• Opt out of certain data uses

To exercise your rights, contact us using the information below.

11. Marketing Communications

You may opt out of marketing emails or messages by:

• Using unsubscribe links
• Contacting us directly

Transactional communications will still be sent.

12. Children’s Privacy

Our services are intended for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.

13. Third-Party Links

Our website or mobile applications may contain links to third-party websites or services. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

15. Contact Information

If you have questions or wish to exercise your rights:

Casino Fandango
Attn: Privacy Compliance
3800 S Carson St.
Carson City, Nevada 89701

Email: privacy@dothefandango.com

16. Additional Privacy Disclosures

A. Nevada Privacy Rights (NRS 603A)

Nevada law permits residents to opt out of the sale of certain personal information. Casino Fandango does not sell personal information for monetary consideration. However, Nevada residents may submit a verified request to opt out of any future sale as defined under Nevada law.

To submit a request:

Email: privacy@dothefandango.com
Subject Line: Nevada Privacy Request

B. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Your Rights

• Know what personal information we collect
• Access your personal information
• Delete personal information (with exceptions)
• Correct inaccurate data
• Opt out of sharing
• Limit use of sensitive information
• Non-discrimination

Categories of Personal Information Collected

• Identifiers
• Financial information and customer records
• Commercial information
• Internet activity
• Geolocation data
• Surveillance data
• Inferences

Sources

• Directly from you
• Devices and online activity
• Service providers and partners

Purposes

• Service delivery
• Marketing and promotions
• Security and fraud prevention
• Legal compliance

Sharing

We may disclose information to:

• Service providers
• Affiliates
• Regulatory authorities

We do not sell personal information for monetary value.

How to Exercise Your Rights

Submit a verifiable request:

Email: privacy@dothefandango.com

We will respond within required legal timeframes.

C. Do Not Sell or Share My Personal Information

You may opt out of data sharing used for advertising or analytics.

To opt out, contact us at:

Email: privacy@dothefandango.com

We honor applicable opt-out preference signals where required.

D. Sensitive Personal Information

We collect sensitive information only as necessary for:

• Legal and regulatory compliance
• Transactions and credit
• Security and fraud prevention

E. SMS and Text Messaging Privacy

If you opt into SMS communications through our website, mobile applications, or player rewards programs:

• You agree to receive promotional and transactional messages
• Message frequency may vary
• Messaging and data rates may apply

We do not sell your mobile number for third-party marketing.

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

F. Non-Discrimination